Refund policy

RETURNS

At weARCHIVE, we strive to ensure you love your jewelry. However, if for any reason you're not completely satisfied with your purchase, we’re here to help.

RETURNS

We accept returns only with tag, unworn and undamaged within 7 days of delivery. Custom or personalized items are non-returnable unless they arrive damaged or defective. To initiate a return, please contact our customer service team at hello@we-archive.com with your order number and reason for return. We will provide you with instructions on how to return your item. The customer is responsible for return shipping costs. We will email you a return shipping label to make the process easier. The return shipping costs will be deducted from the amount refunded to you. Once we receive and inspect the returned item, we will process your refund within 7-10 business days.

NON-RETURNABLE ITEMS

Custom or personalized pieces
Sale items
Gift cards

DAMAGED OR DEFECTIVE ITEMS

In the unlikely event that you receive a damaged or defective item, please contact us within 48 hours of delivery with a photo of the issue, and we will arrange a replacement or refund.

FINAL NOTE

Your satisfaction is our top priority, and we are dedicated to ensuring you have a positive shopping experience. For any questions or concerns regarding your order, please feel free to reach out to our customer service team at hello@we-archive.com.